IBM Recruitment 2022 – IBM India Private Limited (International Business Machines (IBM) has released new recruitment for Remote Technical Support job vacancies. Update by Sarkari Today News
IBM Recruitment 2022
IBM (International Business Machines)
Remote Technical Support
Who can apply
All India Candidate
IBM Recruitment 2022 Responsibilities:
Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
Provide remote infrastructure support delivery and performing problem cause analysis
Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
Anticipate customer needs and effectively addressing concerns related to their issue or resolution
Provide direct technical assistance to customers via phone, email, and chat.
Required Technical and Professional Expertise:
Minimum 1.5 years of experience in Service Industry
Proficient in handling customer queries across the globe (primarily United States)
Preferred Technical and Professional Expertise:
Exceptional verbal and communication skills
Unparalleled Listening and Comprehension capabilities
Proven service industry front line experience with handling high value/critical customers
Ability to keyboard to capture important details on a call for documentation