IBM Recruitment 2022 – Notification Out

IBM Recruitment 2022 – IBM India Private Limited (International Business Machines (IBM) has released new recruitment for Remote Technical Support job vacancies. Update by Sarkari Today News

IBM Recruitment 2022

IBM Recruitment 2022

Organization IBM (International Business Machines)
Post NameRemote Technical Support
Job TypePermanent Job
Required EducationBachelor’s Degree
Who can applyAll India Candidate

IBM Recruitment 2022 Responsibilities:

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Provide remote infrastructure support delivery and performing problem cause analysis
  • Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
  • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipate customer needs and effectively addressing concerns related to their issue or resolution
  • Provide direct technical assistance to customers via phone, email, and chat.

Required Technical and Professional Expertise:

  • Minimum 1.5 years of experience in Service Industry
  • Proficient in handling customer queries across the globe (primarily United States)

Preferred Technical and Professional Expertise:

  • Exceptional verbal and communication skills
  • Unparalleled Listening and Comprehension capabilities
  • Proven service industry front line experience with handling high value/critical customers
  • Ability to keyboard to capture important details on a call for documentation

Important Dates:

Starting date for apply online: Already stared

Last date for apply online: As soon as possible

Important Links:

Apply Online Click Here

Notification Click Here

Official Website Click Here

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